OpenACE V23

The latest OpenACE has been developed as a cost effective Service Management system for the latest PC Windows environments, with optional links to mobile data networks and accounting systems. These communication and data links enable OpenACE to form the hub of a complete management system or to run in a stand-alone configuration, depending on user requirements.

OpenACE is able to provide preventative maintenance management, fault logging, emergency callout and scheduled events, such as training and installation. The system can also deal with multiple contract, and warranty types, as well as recording costs for chargeable work. At each stage of the call the information for that call is time-stamped and the parts used, fix-code and other pertinent information is stored for future reference. For example, engineers’ vehicles may be one of the many types of spares depot the system supports. Furthermore, full management functions with many parameter driven reports, are included.

 

OpenACE holds lists of installed equipment assigned to customer and site location. Handling of multiple customer sites is also catered for and poses no obstacle to efficient operation of the system. Concurrent with the equipment and site details, OpenACE  will store information regarding the qualifications and availability of engineers and whether they are preferred for a specific site or customer.

 

The option of mobile data is also included for direct real time control of your engineering resources, with the ability to exchange text messages, and progress service call information by direct data entry from the engineer whilst in transit, or on site.

OpenACE has the ability to link to various external packages. Using this functionality OpenACE can form the core of a total solution for companies within the service sector of the market. These capabilities and links can be extended to accommodate future customer and business requirements.

Key software functions supported in  OpenACE

 

Call Handling  Module   Call logging Engineer Diary Page per day display for workload Job allocation Postcode lookup integration Job issue to a nominated engineer Technical support function Workshop processing functions Engineer availability Job completion Customer contacts Preventative maintenance scheduling Call escalation monitor Technical support allocations Notes with time and date stamp Additional equipment location within a site Call archiving function with on-line history

Stock & Invoicing Module   Stock receipts, issues, returns, reservations and transfers Stock level monitor and adjustments Multiple depots (Engineer stock included) Parts re-order levels Serial number tracking Physical movement reports Full Bill of Materials functionality Period end adjustments Multiple suppliers per part/item Direct mobile updates by engineers (option) Kit parts User defined periods Direct invoicing Selectable item line for chargeable parts Purchase order generation Batch updates of parts pricing External Accounts package integration

Enhanced Contract Manager   Contract quotation Contract invoicing User tailored invoicing Invoicing by period, event or elapsed time Meter reading & billing Global pricing updates Selective contract and product pricing updates

Utilities   OpenACE can exchange information with a number of external applications and independent communications media.   Sage Line 50 Accounting Quickbooks Accounting Postcode Anywhere Mobile phones and PDA’s Dial-up modems Internet Auto fax notification

 

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